---
title: FAQs | Soprism Knowledge Base
description: Learn more about the Soprism platform and frequently asked questions
---
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1. [Soprism Knowledge Base](https://knowledge.audiense.com/en/soprism)
2. [FAQs](https://knowledge.audiense.com/en/soprism/faqs)
# FAQs
Learn more about the Soprism platform and frequently asked questions
- [Contact Support](https://knowledge.audiense.com/en/soprism/en/soprism/contact-support)
- [Audiense Live Q&A Sessions](https://knowledge.audiense.com/en/soprism/audiense-live-qa-sessions)
## Account set up
- [Why Doesn't the Facebook Login Window Appear When I Connect My Meta Ad Account to Soprism?](https://knowledge.audiense.com/en/soprism/en/soprism/why-doesnt-the-facebook-login-window-appear-when-i-try-to-connect-my-facebook-ad-account-to-soprism-soprism-help-center)
- [Why Do I Need to Connect My Personal Facebook Account to My Company's Business Manager?](https://knowledge.audiense.com/en/soprism/en/soprism/why-do-i-need-to-connect-my-personal-facebook-account-to-the-companys-business-suite-soprism-help-center)
- [What is a Soprism bypass?](https://knowledge.audiense.com/en/soprism/en/soprism/as-a-reminder)
## Audiences creation
- [Why can't I find my Facebook fan page in the list when I create a project on SOPRISM?](https://knowledge.audiense.com/en/soprism/en/soprism/find-facebook-fan-page)
- [Why Does My Facebook Page Audience Size Show -1 in Soprism?](https://knowledge.audiense.com/en/soprism/en/soprism/why-does-the-size-of-my-facebook-fan-page-show-1-when-i-upload-it-to-soprism-soprism-help-center)
- [How does the audience size indicator work when creating a project?](https://knowledge.audiense.com/en/soprism/en/soprism/how-does-the-audience-size-indicator-work-when-creating-a-project-soprism-help-center)
- [Why Doesn't the Audience Size in Soprism Match My Facebook Page Followers or Likes?](https://knowledge.audiense.com/en/soprism/en/soprism/why-doesnt-the-number-of-people-given-in-soprism-correspond-exactly-to-the-number-of-followers-or-likes-on-my-facebook-page-soprism-help-center)
- [What Lookalike Audience Percentage Should I Use?](https://knowledge.audiense.com/en/soprism/en/soprism/what-percentage-should-i-apply-to-get-the-most-relevant-lookalike-audience-possible-soprism-help-center)
- [Why Doesn't My Facebook Page Appear in Soprism?](https://knowledge.audiense.com/en/soprism/en/soprism/where-in-the-platform-2)
- [Why Doesn't My Target Audience Size Match the Size of a Meta Criterion?](https://knowledge.audiense.com/en/soprism/en/soprism/explanation-of-metas-audience-size-estimates)
- [What Should I Do if I Can't Find the Audience Criteria I'm Looking For?](https://knowledge.audiense.com/en/soprism/en/soprism/first-of-all)
- [Why can't I find my brand in the criteria when I have a Facebook page?](https://knowledge.audiense.com/en/soprism/en/soprism/why-cant-i-find-my-brand-in-the-criteria-when-i-have-a-facebook-page-soprism-help-center)
- [Why Is My Imported Custom or Lookalike Audience Showing “-1” in Soprism?](https://knowledge.audiense.com/en/soprism/en/soprism/where-in-the-platform-3)
- [Why Does My Custom Audience Size Show as -1 in Soprism?](https://knowledge.audiense.com/en/soprism/en/soprism/where-in-the-platform)
- [How Can I Track My Audience Over Time?](https://knowledge.audiense.com/en/soprism/en/soprism/step-by-step)
- [Can I Create a Profiling Project for a City?](https://knowledge.audiense.com/en/soprism/en/soprism/profile-a-city)
- [What Should I Do if My Country Isn't Available as a Project Universe?](https://knowledge.audiense.com/en/soprism/en/soprism/project-universe-not-available)
See less ▼
## Soprism platform
- [What's the Difference Between Interest Categories and Interests?](https://knowledge.audiense.com/en/soprism/en/soprism/the-difference-between-topics-and-interest)
- [Why Do I Need to Connect My Personal Facebook Account to Soprism?](https://knowledge.audiense.com/en/soprism/en/soprism/why-do-i-have-to-connect-my-personal-facebook-account-to-the-soprism-platform-soprism-help-center)
- [How Soprism Uses Meta Audience Data and Handles First-Party Data Privacy](https://knowledge.audiense.com/en/soprism/en/soprism/partner-with-meta)
- [Access & Account Setup](https://knowledge.audiense.com/en/soprism/access-account-setup#main-content)
- [Overview](https://knowledge.audiense.com/en/soprism/access-account-setup#overview)
- [Access needed](https://knowledge.audiense.com/en/soprism/access-account-setup#access-needed)
- [Soprism Account Setup](https://knowledge.audiense.com/en/soprism/access-account-setup#soprism-account-setup)
- [Soprism Mindset Glossary](https://knowledge.audiense.com/en/soprism/soprism-mindset-glossary)
- [Soprism Report Creation](https://knowledge.audiense.com/en/soprism/soprism-report-creation)
- [Soprism Report Results](https://knowledge.audiense.com/en/soprism/soprism-report-results)
- [Specific Useful Features](https://knowledge.audiense.com/en/soprism/specific-useful-features)
- [Meta Understanding](https://knowledge.audiense.com/en/soprism/meta-understanding#main-content)
- [Meta Ecosystem](https://knowledge.audiense.com/en/soprism/meta-understanding#meta-ecosystem)
- [Custom Audiences](https://knowledge.audiense.com/en/soprism/meta-understanding#custom-audiences)
- [Lookalike Audiences](https://knowledge.audiense.com/en/soprism/meta-understanding#lookalike-audiences)
- [Facebook Fan pages](https://knowledge.audiense.com/en/soprism/meta-understanding#facebook-fan-pages)
- [FAQs](https://knowledge.audiense.com/en/soprism/faqs#main-content)
- [Account set up](https://knowledge.audiense.com/en/soprism/faqs#account-set-up)
- [Audiences creation](https://knowledge.audiense.com/en/soprism/faqs#audiences-creation)
- [Soprism platform](https://knowledge.audiense.com/en/soprism/faqs#soprism-platform)
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