FAQs
Learn more about the Soprism platform and frequently asked questions
Account set up
Audiences creation
- Why can't I find my Facebook fan page in the list when I create a project on SOPRISM?
- Why does the size of my Facebook fanpage show -1 when I upload it to Soprism?
- How does the audience size indicator work when creating a project? | Soprism Help Center
- Why the number of "people" given in Soprism doesn't correspond exactly to the number of "followers" or "likes" on my Facebook page?
- What percentage should I apply to get the most relevant Lookalike audience?
- Why doesn't my Facebook fan page appear in the Soprism platform when I want to import it?
- Why the size of my target audience doesn't match the number of people of a criteria?
- What if I can't find the criteria (brand, interest, etc.) that I am interested in to create an audience to target?
- Why can't I find my brand in the criteria when I have a Facebook page?
- Why Is My Imported Custom or Lookalike Audience Showing “-1” in Soprism?
- Why when I import my Custom audience into SOPRISM, the audience size is -1?
- How can I periodically track my target audience?
- Is it possible to launch a profiling project for a city?
- What to do if the project universe for the country I want to profile is not available?